Frequently asked questions
Everything worth knowing before you book and arrive. Question not here? Message our guest concierge.
Booking & cancellation
What is the minimum stay?
2 nights standard. Shorter stays (1 night) possible off-season — message our concierge or WhatsApp +48 797 412 679.
How do I cancel?
Free cancellation up to 7 days before arrival. 7–3 days before — 50% refund. Under 3 days — no refund. See full terms.
Check-in
How does check-in work?
Most apartments use Tedee or Nuki smart locks — 24h before arrival you receive a code and instructions. Self check-in at any hour, no reception needed.
Stay & amenities
Can I book with a pet?
Most apartments — yes, for a small additional fee. Note the pet during booking or message us.
Is parking available?
Yes, every apartment has a parking space available in an underground garage — advance reservation required. Our guest concierge will confirm details before arrival.
Are quiet hours enforced in the apartments?
Yes — the apartments are in residential buildings, with quiet hours from 10 PM to 6 AM. Hosting parties in the apartments is not allowed (house rules). For the evening, we recommend the bars of the Old Town and Elektrykow Street — the apartment stays your comfortable base for the night.
Are the apartments suitable for remote work?
Yes — every apartment has fast Wi-Fi and a Smart TV, and some units have a dedicated desk workspace. Planning a longer work stay? Message us for a custom workation rate. More tips: /blog/workation-gdansk-praca-zdalna
Are the apartments family-friendly?
Yes — our 2-bedroom units sleep up to 6 (e.g. DOKI, Bastion), great for a larger family. Message us before booking and we'll recommend the best apartment for your family with kids. Beaches and kid-friendly attractions are close by — see our guide: /en/blog/gdansk-z-dziecmi
Payments
Can I pay cash?
No, all bookings are paid online (card, BLIK, transfer) — this secures your reservation and protects both parties.
Is there a local/city tax?
Yes — per the current Gdańsk City Council resolution, the 2026 local tax is 3.46 PLN per person for each night of stay. It is charged separately, on site.